Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
The information contained in this website is for general information purposes only and is provided by soulspacedesign.com.au. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is, therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.
In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you may be able to link to other websites not under the control of soulspacedesign.com.au. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, soulspacedesign.com.au takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Copyright Notice
This website and its contents are the copyright of Soul Space Design. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.
YOUR PRIVACY
Last updated: 26 June 2026
1. About this policy
At www.soulspacedesign.com.au, we take your privacy seriously. This policy explains in plain language what personal information we collect when you use our website, why we collect it, how we keep it safe, and what rights you have.
We handle your information in line with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the Privacy and Other Legislation Amendment Act 2024.
This policy covers any information collected through our website, online store, emails, and social media.
2. What we collect
When you make a purchase, create an account, sign up for our emails, or contact us, we may collect:
- Your name and contact details (email, phone, address)
- Your business name and ABN (if applicable)
- Billing and shipping addresses
- Payment details (processed securely by our payment provider and never stored on our servers)
- Any messages, questions or feedback you send us
- Survey responses
- Social media handles (if you share them with us)
When you visit our website, we automatically collect some technical information:
- Your IP address and approximate location
- Browser type and device information
- Which pages you visit, how long you stay, and where you came from
- Cookie data (see Section 7)
3. Why we collect your information
We only collect information when we have a good reason to. Here is how we use it:
| How we use it | What that involves |
|---|---|
| To fulfil your order | processing your purchase, arranging delivery, sending receipts and updates |
| To run your account | setting up and managing your account, saving your preferences |
| To communicate with you | responding to your questions, sending support replies |
| To send you marketing | newsletters and offers, only if you have opted in |
| To improve our website | understanding how people use our site so we can make it better |
| To keep things secure | detecting fraud and protecting our website and customers |
| To meet legal requirements | tax record-keeping and responding to legal requests |
We only send marketing emails to people who have asked for them. You can unsubscribe at any time by clicking the link in any email or contacting us.
4. Automated tools and AI
We may use automated tools or artificial intelligence to help run our business, for example:
- Recommending products based on what you have browsed or purchased
- Screening orders for potential fraud
- Using chatbots to answer common questions
- Analysing website traffic to spot trends
We do not use automated tools to make important decisions about you without a real person checking first. If you have concerns about how an automated tool has been used, contact us, and we will have someone review it.
5. Who we share your information with
We never sell or rent your personal information.
We do share it with a small number of trusted service providers who help us run our business. These include our payment processor, email platform, website host, analytics provider, advertising platforms, and shipping provider. Each of these providers is only allowed to use your information for the specific service they provide to us. They are required to keep it secure and confidential.
We may also share your information if we are legally required to do so, for example, in response to a court order or government request. If our business is sold or merged with another, your information may be transferred to the new owner under a confidentiality agreement.
6. Keeping your information safe
We take reasonable steps to protect your information, including:
- Encrypting data sent between your browser and our website (SSL/TLS)
- Restricting access so only staff who need it can see your information
- Using secure, encrypted storage for sensitive data
- Running regular security checks
No system is completely secure, but we do our best to protect your information.
We only keep your information for as long as we need it. As a guide:
| Type of information | How long we keep it |
|---|---|
| Purchase and payment records | 7 years (required by tax law) |
| Your account details | while your account is active, plus 2 years |
| Marketing preferences | until you unsubscribe, plus 1 year |
| Support messages | 3 years after your issue is resolved |
| Website analytics | 26 months |
| Cookie consent records | 12 months |
When we no longer need your information, we securely delete or anonymise it.
7. Cookies
Cookies are small files saved on your device when you visit our website. They help our site work properly and let us understand how people use it.
We use four types of cookies:
| Type | What it does | Your choice |
|---|---|---|
| Essential | keeps the site working (e.g. your shopping cart) | Always on |
| Analytics | helps us see how people use the site | You can opt out |
| Marketing | used to show you relevant ads | You can opt out |
| Preferences | remembers your settings and choices | You can opt out |
When you first visit our website, you may see a cookie banner that lets you opt out of non-essential cookies. You can also manage cookies through your browser settings.
8. What happens if there is a data breach
If there is a data breach that is likely to cause you serious harm, we will:
- Notify the Office of the Australian Information Commissioner (OAIC) as soon as possible
- Let you know what happened, what information was involved, and what you can do to protect yourself
- Take steps to contain the breach and reduce any further risk
This is in line with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988.
9. Children’s privacy
Our services are not aimed at anyone under 18. We do not knowingly collect personal information from children. If we find out a child under 18 has given us their information without parental consent, we will delete it as quickly as possible.
If you are a parent or guardian and think your child has shared their information with us, please contact us straight away. We will comply with the Children’s Online Privacy Code currently being developed by the OAIC, which is expected to come into effect by December 2026.
10. Your rights and your right to take action
Under Australian privacy law, you have the right to:
- Ask us what personal information we hold about you
- Ask us to correct any information that is wrong or out of date
- Ask us to delete your personal information (where we are not required by law to keep it)
- Make a complaint if you think we have mishandled your information
To exercise any of these rights, contact us using the details in Section 13. We will respond within 30 days.
Since June 2025, the Privacy and Other Legislation Amendment Act 2024 gives individuals the right to take legal action for serious invasions of privacy. We encourage you to contact us first so we can try to sort things out directly.
11. Links to other websites
Our website may link to other websites. We are not responsible for the privacy practices of those sites, so we encourage you to read their privacy policies before giving them any personal information.
12. Changes to this policy
We may update this policy from time to time. When we make changes, we will update the date at the top and post a notice on our website. If we make a major change that affects how we handle your information, we will do our best to let you know by email.
13. Contact us
If you have any questions about this policy, want to exercise your privacy rights, or want to make a complaint, please get in touch at design@soulspace.com.au. We aim to respond within 48 hours and to resolve any complaints within 30 days.
If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Disclosure of your information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of soulspacedesign.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
Third Parties
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of soulspacedesign.com.au, our customers or third parties or if required by law.
We may however use in a general sense, without any reference to your name, your information to create marketing statistics, identify user demands and to assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
What personal data we collect and why we collect it
Back ups
Per the functionality of the software we use, backups of our website files and/or database are created and stored remotely on 3rd party servers based on the settings of the software.
Archives can include but are not limited to, file and database assets, including hashed passwords, 3rd party data, uploads and user information. These backups are stored to provide critical functionality to this website.
Cookies
Cookies are used to handle importing and restoring backups.
Software Settings
Some software settings ask for an email address or login credentials to 3rd party services. This is stored to provide functional features to the plugin.
Recent Activity
This software tracks dates, times and actions of successful and unsuccessful backups and remote data transfers. This is stored to help improve the software and assist with troubleshooting problems.
Logging
This software logs personal information such as email addresses, usernames, database and server information. This is stored to help improve the plugin and assist with troubleshooting problems.
How long we retain your data
Backups
Backup retention varies from less than one minute to indefinitely.
Cookies
Cookies used during the restore/import process expire after 24 hours.
Plugin Settings
Settings are retained indefinitely until they are changed or removed manually.
Where we send your data
Backups
Backups are automatically sent to remote destinations configured to be sent to third-party servers.
How we protect your data
Backups
Backup zip files are stored with hashed file names to prevent filename guessing, and directory browsing is disabled.
What third parties we receive data from
Backup Destinations
Backups can be sent to third-party destination servers, including but not limited to:
- Amazon S3 | Privacy Policy
- Dropbox | Privacy Policy
- Google Drive | Privacy Policy
What personal data we collect and why we collect it
Security Logs
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.
Who we share your data with
A QR code image is generated for administrators users that set up two-factor authentication for this site. This image is generated using Google Chart’s API. As part of generating this image, administrators username is sent to the API. For details about Google Chart’s privacy policy, please see Security and Privacy in Charts.
This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.
How long we retain your data
Security logs are retained for 60 days.
YouTube
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.
If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.
Security
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.
Links
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
Change in Privacy Policy
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at design@soulspace.com.au and we will respond within 48 hours.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern soulspacedesign.com.au’s relationship with you in relation to your use of this website.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to soulspacedesign.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
Amendments of Terms
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and soulspacedesign.com.au’s rights and obligations to each other.
Limitation of Liability
It is an essential pre-condition to you using our website that you agree and accept that soulspacedesign.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Competition And Consumer Act
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), soulspacedesign.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
Links To Other Websites
soulspacedesign.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between soulspacedesign.com.au and the owners of those websites. soulspacedesign.com.au takes no responsibility for any of the content found on the linked websites.
soulspacedesign.com.au’s website may contain information or advertisements provided by third parties for which soulspacedesign.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
Disclaimer
To the fullest extent permitted by law, soulspacedesign.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. soulspacedesign.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of soulspacedesign.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
Third Parties
soulspacedesign.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
Disclose Your Information
soulspacedesign.com.au may be required, in certain circumstances, to disclose information in good faith and where soulspacedesign.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
Exclusion of Competitors
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of soulspacedesign.com.au. soulspacedesign.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then soulspacedesign.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. soulspacedesign.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
Copyright, Trademark and Restrictions of Use
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
soulspacedesign.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Whole Agreement
These terms and conditions represent the whole agreement between you and soulspacedesign.com.au concerning your use of and access to soulspacedesign.com.au’s website and your use of and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
Exclusion of Unenforceable Terms
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause, if legal and enforceable in any other State or Territory, shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
Jurisdiction
This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and soulspacedesign.com.au that results in litigation, then you must submit to the jurisdiction of the courts of Queensland.
